With more than 1300 employees across Sweden, ONE Nordic is the country’s leading electrical grid engineering and maintenance organisation. It was a carve-out of E.ON Sweden, a division of the large Dusseldorf-based German energy company E.ON. After acquiring ONE Nordic, leading Nordic private equity investor Altor Fund III engaged Humatica to identify opportunities to streamline processes and increase productivity to enable growth.

Humatica analysed more than 20 overhead processes in depth across all key areas of the business, including engineering, procurement, invoicing, timekeeping and sales. We utilised our web-based modus™ solution to gain a detailed and comprehensive understanding of time spent and productivity of ONE Nordic’s 350 business support staff. Activity driver and output information were collected in parallel to enable deep, scale-adjusted benchmarking and pin-point improvements.

Humatica uncovered a short-term ca. 10 percent efficiency improvement potential and a further ca. 20 percent longer-term potential linked to specific process and systems improvements. A fact-based discussion with the union representatives enabled ONE Nordic to smoothly implement initial improvements within six months after Humatica’s engagement. With Humatica’s support, management initiated a process optimisation effort that significantly improved a cumbersome invoicing process for clients by eliminating unnecessary work steps and streamlining interfaces.

The measures ONE Nordic took in response to Humatica’s findings resulted in sustainable efficiency improvements. In addition, Humatica’s roadmap of short- medium- and long-term productivity improvement measures became the foundation for ONE Nordic’s ongoing cost-control efforts.

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Results

  • Increased overhead efficiency by 35% within 12 months
  • Freed-up over 40 positions to focus on growth initiatives
  • New senior management put in place